Help

We offer mobile phone, internet and data plans at different speeds. The price varies depending on the speed you need. You can find the prices of all our offers here.

Yes. With a Flat Mobile plan, you get unlimited calls and texts within Switzerland. You can receive calls and texts even with just a data plan.

You can easily pay for your plan with TWINT, your credit card (Maqqstercard, Visa) or PostFinance by entering your preferred payment method in the customer portal.

The monthly plan runs for 30 days. You can decide for yourself whether you want to renew it or not. You can also set up an automatic renewal. The plan will then be renewed automatically after the 30 days have expired, provided that you have stored a valid means of payment. The annual plan runs for 365 days. Here, too, an automatic renewal can be set up with a single click if desired.

Yes, the data volume is unlimited.

No. With normal use, you will always surf at the speed you have booked, as long as network coverage and reception allow.

However, excessive use can lead to capacity problems, which directly affects other mobile phone users. We therefore ask you to use mobile internet within reason.

We reserve the right to temporarily prioritize traffic lower in extreme cases (more than 97% and 99.89% of all customers). This means that in places and at times of day when the mobile network is overloaded, the speed is reduced. This is generally only noticeable during data-intensive activities. In non-congested antenna cells, the deprioritization does not affect the speed.

All our plans run on the Sunrise network.

Yes. You can add roaming packages for Europe or the U.S., for example, at any time in your customer portal. You can find the current rates here: Rates. If you have one of the Flat Mobile plans, a certain amount of roaming in Zone 1 (EU/U.S.) is already included in your monthly plan.

Of course. Click here to go to the business customer section.